Contact Us

Contact the Yaninxer support team whenever you need help with products, checkout, an existing order, delivery, a return, a refund, or the website.

Customer Support

Email us at [email protected].

For order-related questions, include:

• Your full name;
• Your order number;
• The email address used at checkout;
• A brief description of the issue; and
• Photos or video if an item is damaged, defective, or incorrect.

Please do not email full card numbers, passwords, or other sensitive payment information.

24/7 Customer Support

Email support is available 24 hours a day, 7 days a week, so you can send a request whenever needed. Our usual response time is within 48 hours, but holidays, high demand, or complex order reviews may require additional time.

Order Preparation and Delivery

Orders are typically processed within 1–3 days. Standard estimated shipping time is 7–12 days after dispatch; in special circumstances, shipping may take 14–30 days after dispatch. Please see our Shipping Policy for full details.

Returns and Refunds

Return requests must be made within 90 calendar days after delivery. Please allow up to 30 days after we receive the returned item for inspection and refund processing. Please review our Return & Refund Policy and contact us before sending an item back.

Returns by Mail

We do not publish a general return address. Contact [email protected] and wait for authorized return instructions before sending an item. The correct return location may depend on the product and order.