FAQ
The following answers cover common questions about shopping with Yaninxer. For assistance beyond these topics, email [email protected].
Orders
How do I know whether my order was received?
After a successful purchase, we will send an order-confirmation email to the address provided at checkout. If you do not see it, check your spam or junk folder and confirm that the email address was entered correctly.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but changes and cancellations are not guaranteed once processing has begun and are not available after shipment.
How long does order processing take?
Orders are typically processed within 1–3 days. Processing time is separate from shipping time.
Shipping
Where do you ship?
We offer international shipping to many destinations. Available destinations are confirmed at checkout.
How long does shipping take?
Standard estimated shipping time is 7–12 days after dispatch. In special circumstances—including customs delays, holidays, severe weather, carrier disruption, remote destinations, or unusually high order volume—shipping may take 14–30 days after dispatch. Delivery estimates are not guarantees.
Do you offer free shipping?
Orders over $39.99 USD currently qualify for free shipping unless a different amount or restriction is shown at checkout.
How do I track my order?
When tracking is available, we will email the tracking information after dispatch. Tracking activity may take several days to appear.
Will I have to pay customs duties or import taxes?
International orders may be subject to duties, taxes, or customs charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer’s responsibility.
Returns and Refunds
Do you accept returns?
Eligible return requests may be made within 90 calendar days after delivery. Items must meet the conditions in our Return & Refund Policy.
How do I start a return?
Email [email protected] with your order number and reason for the return. If the item is damaged, defective, or incorrect, include clear photos or video. Wait for return instructions before sending anything.
Are returns free?
We cover reasonable return-shipping costs when the return is due to an incorrect, damaged, or defective item caused by us. For other approved returns, the customer is responsible for return-shipping costs. See the Return & Refund Policy for details.
When will I receive my refund?
Please allow up to 30 days after we receive the returned item for inspection and refund processing. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post them.
Payments
What payment methods do you accept?
Options displayed by the store include PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay, Diners Club, Discover, and JCB. The methods available for your order are those shown at checkout.
What currency will I be charged in?
Unless checkout states otherwise, orders are processed in U.S. dollars (USD). Your bank or payment provider may apply currency-conversion rates or fees.
Customer Support
How can I contact Yaninxer?
Email [email protected]. Email support is available 24 hours a day, 7 days a week. Messages may be submitted at any time, and we generally respond within 48 hours.