Return & Refund Policy
We want you to feel confident shopping with Yaninxer. This Return & Refund Policy explains when a return may be accepted, how to request one, and how refunds are handled.
Returns Within 90 Days
You may request a return within 90 calendar days after delivery.
Eligibility for a Return
To qualify for a return, an item must:
- Have been purchased directly from https://yaninxer.com/;
- Be returned within the stated return window;
- Be unused, undamaged, and in the same condition in which it was received;
- Include its original packaging, accessories, and proof of purchase; and
- Meet any product-specific return conditions shown on the product page.
Return Exclusions
Unless required by applicable law, we do not accept returns of:
- Perishable goods;
- Intimate goods;
- Gift cards;
- Custom or personalized items; or
- Digital products.
How to Begin a Return
- Email [email protected] with your order number, the item you want to return, and the reason for the request.
- If the item is damaged, defective, or incorrect, include clear photos or video showing the issue.
- Wait for our return instructions and return address.
- Pack the item securely and include proof of purchase if requested.
Do not send a product to an address shown on a shipping label or elsewhere on the website unless our customer-service team confirms that address for your return. Unauthorized returns may not be accepted.
Return Shipping Costs
- If the return is due to an incorrect, damaged, or defective item caused by us, we will cover reasonable return-shipping costs or provide another appropriate solution.
- For other approved returns, the customer is responsible for return-shipping costs. If we provide a prepaid label, its cost may be deducted from the refund where permitted by law.
- Original shipping charges are non-refundable unless required by law or the return is due to our error.
Inspection of Returns
After the return is delivered, we will inspect it and notify you whether the refund or exchange has been approved. Returns that do not meet this policy may be refused or may receive a reduced refund where permitted by law.
When Refunds Are Processed
Please allow up to 30 days after we receive the returned item for inspection and refund processing. If approved, the refund will be issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Exchanges
Approved exchanges follow the same eligibility rules as returns. Product availability is not guaranteed. If the requested replacement is unavailable, we may offer a refund instead.
Damaged, Defective, or Incorrect Items
Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly at [email protected] with your order number and supporting photos or video. We will review the issue and provide an appropriate remedy consistent with applicable law.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes and cancellations are not guaranteed once processing has begun and are not available after shipment.
Consumer Rights
This policy does not limit any non-waivable rights available to you under applicable consumer-protection law.
Contact Us
For return, exchange, or refund questions, email [email protected].